Dog & Cat Vets in Telford

## Summary Southwater Veterinary Group presents itself as an **independent** practice (as described by multiple reviewers) with **on-site diagnostics and surgery**—including a **CT scanner** and **theatre on site**—and it also operates as a **veterinary nurse training facility**. The clinic appears set up for both routine care and more complex cases, with the website highlighting **advanced diagnostics/surgery** and **CT & endoscopy referrals**. Concrete examples owners mention include **quieter appointment times and waiting in an empty consult room** for anxious dogs, **same-day thyroid blood testing with results in ~30 minutes** (leaving with treatment the same day), and surgical care such as **bladder stone removal** and an **operation on a cat’s tongue**. ## Services - **Life-stage veterinary care** (website) - **Advanced diagnostic and surgical services** (website) - **CT scanner on site** (website facilities) - **CT & endoscopy referrals** (website) - Specialty areas listed on the website: - **Surgery** - **Endocrine medicine** - **Endoscopy** - **Laparoscopic surgery** - **Surgical oncology** - **Small mammal medicine** - Species explicitly referenced by the website: - **Small mammals**, including **rabbits, guinea pigs, gerbils, and degus** - Services and capabilities described in reviews: - **Thyroid function blood tests** with rapid results (review mentions ~30 minutes) - **Surgery for a bladder stone** (1 cm stone mentioned) and possible cyst work-up - **On-site theatre enabling swift surgery** (cat tongue operation mentioned) - Adjustments for anxious pets (e.g., **quieter appointments** and **separate waiting space**) ## People - **Naomi (vet)**: Mentioned as the vet seen on two visits (a stray cat and a kitten). The owner reports she “did so much to help” and **avoided “expensive & unnecessary procedures”**, focusing on what the kitten needed. - **Dr. Catalin Demeter (vet)**: Credited with **clear explanations** and confidence-building communication around a dog’s **bladder stone surgery**, with strong feedback about care **before/during/after** the procedure. - **Ryan**: Mentioned for seeing a puppy **at short notice** when unwell; described as attentive and professional. - **Carwyn and Leanne**: Thanked by name after a cat’s **tongue operation**, with the owner highlighting the speed/effectiveness and recovery progress. - **Mel (reception)**: Specifically praised for making an owner feel **listened to and cared for** from the first phone call. - Front desk/reception team: Repeatedly mentioned for **welcoming owners, reducing anxiety, and helping visits run smoothly** (including for nervous pets). ## Reviews **Google rating: 5 stars from 113 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Practical anxiety/stress-reduction measures**: quieter appointment slots, waiting in an empty consult room, and a **designated “cat corner”** for carriers to keep cats off the floor and away from dogs. - **On-site testing and treatment speed**: owners cite being able to get diagnostics and treatment handled in one visit, including **rapid thyroid blood test results**. - **Surgery experiences described in detail**: examples include **bladder stone removal** and a **cat tongue operation**, with owners noting smooth procedures and good recovery. - **Decision-making and costs**: some reviewers explicitly say they felt the clinic **didn’t push unnecessary procedures** and wasn’t associated with an “expensive price tag,” while still providing thorough care. - **Short-notice access**: at least one owner reports being seen **at short notice** for a sick puppy.

## Summary Companion Care (Telford) Ltd trades as **Vets4Pets**, indicating it’s part of the Vets4Pets group rather than an independent practice. The clinic describes itself as a **modern, well‑equipped** practice with **in‑house diagnostics and hospitalisation facilities** (including an in‑house lab, digital X‑ray/ultrasound, operating theatre, hospital ward and isolation unit, plus separated dog and cat wards). The website also states that **emergency cover when closed is provided in collaboration with Vets Now**. From reviews, owners most often describe **good handling and reassurance during appointments** (including for nervous/large dogs and older pets), and there are specific mentions of **acupuncture** for a senior dog and **bereavement gestures** (a condolence card). However, there’s also a clear conflict: a small number of reviews describe **serious dissatisfaction with clinical judgement and bedside manner**, including one complaint about an euthanasia appointment and another about handling of a blocked bladder case and subsequent follow‑up. ## Services Services and facilities mentioned on the clinic website include: - **Diagnostics & monitoring:** in‑house laboratory testing (biochemistry, haematology), **blood pressure monitoring**, **ECG**, **digital X‑ray/X‑ray**, **ultrasound**, **Tonopen eye pressure testing** - **Surgery & anaesthesia:** anaesthesia, **soft tissue surgery**, operating theatre; **surgery referrals** mentioned - **Hospitalisation & infection control:** **hospital ward**, **isolation unit**, **oxygen chamber**, **separated dog & cat wards** - **Dentistry** - **Cancer care:** chemotherapy & cancer treatment (listed) - **Acupuncture** (also specifically mentioned in a review for a senior dog) - **Nurse clinic** - **Bereavement support** - **Medication/prescriptions** - **Pet travel documentation:** pet passport / animal health certificate; pet travel scheme - **Emergency cover (when closed):** provided in collaboration with **Vets Now** (as stated on the website) - **Veterinary nurse training facility** (listed in structured clinic data) ## Pricing - A consultation was reported in a review as **“almost £50”** (no further breakdown provided). ## People Named team members mentioned in available sources: - **Eva (vet; described as “new lead vet” in a review):** owners describe her as **friendly and reassuring**, and one long‑term client says she supported their senior dog with **acupuncture treatments**. - **Tash (veterinary nurse):** one owner wrote that she treated their dog “as if he were her own” and valued her **kindness and messages**. - **Andrei Duduman (veterinary surgeon):** listed on the clinic’s website “Meet the team” section (name and role shown in the captured site text). - **Gilles (head vet, historically) and Tracey (reception, historically):** mentioned by a long‑term client as part of their earlier experience with the practice. - Reviews also repeatedly mention **reception staff and nurses** being friendly/helpful, with one reviewer specifically contrasting positive reception experiences with dissatisfaction about a particular vet. ## Reviews **4.5 stars from 318 reviews.** Themes below are drawn from the latest written reviews available to us. - **Positive appointment experiences with certain vets:** owners describe vets being *reassuring and gentle*, including one specifically praising **Eva** for being “super friendly” and kind to their cat. - **Handling of challenging pets:** one long‑term client says some vets previously struggled with their large dog, but a more recent vet was “brilliant” and the dog was the calmest they’d seen. - **End‑of‑life support (mixed):** one owner mentions receiving a **condolence card** and felt compassion from the team; another describes a highly distressing euthanasia appointment and reports **cold, inappropriate remarks** by a vet. - **Concerns about clinical thoroughness and decision‑making (mixed):** one reviewer reports their elderly dog wasn’t properly examined and they left with no plan beyond “he’s old”; another alleges their cat was discharged too soon after treatment for a **blocked bladder**, with a poor outcome and an unsatisfactory response afterward.

## Summary Wrekin View Veterinary Practice is an **independent, non-corporate** companion-animal practice with **four vets**, and the website notes it holds **Royal College of Veterinary Surgeons (RCVS) Practice Accreditation**. The clinic appears set up for **routine care (including puppy/kitten checks and dentistry)** as well as **urgent and surgical cases**—with reviews describing an **emergency caesarean section on a Saturday** and **“major surgery”** with recovery. Owners also repeatedly mention support during **end-of-life visits**, including staff helping during a pet’s final appointment and providing practical, emotional support. ## Services - **Companion animal veterinary care** (described by the practice as a companion-animal clinic). - **Puppy & kitten checks** (website). - **Dentistry** (website). - **Emergency care during opening hours** (website). - **Out-of-hours emergency cover via Vets Now** when the practice is closed (website). - **Emergency caesarean section** mentioned in a review (dog with birthing complications; surgery performed on a Saturday). - **Surgery** referenced in reviews, including “major surgery” and a case where a cat was “sorted out” and improved after treatment. ## People - **Kitty**: thanked by name in a recent review for help and support during a euthanasia visit. - **Rob**: named by a long-term client as central to their care over many years, including support around a difficult end-of-life decision. - Across reviews, owners most often point to: - **Support during euthanasia/end-of-life appointments** (“care and compassion… during a really difficult time”; “help and support”). - **Handling nervous animals gently** (a cat that usually stayed tense was “almost relaxed by the time we were done”). - **Taking urgent cases seriously** (birthing complications leading to an emergency C-section). ## Reviews **4.9 stars from 204 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life care is a major theme**, with multiple recent reviewers describing compassionate support when a pet was euthanised. - **Emergency and surgical capability is repeatedly referenced**, including an **emergency C-section** and “major surgery” with full recovery described by one owner. - **Owners value the “independent” feel**—several contrast it with corporate practices and say they prefer the clinic’s more traditional approach. - **Animal handling and appointment access come up positively**, including a report of being offered a **next-day appointment** for a booster and a normally-anxious cat becoming calmer during the visit.

## Summary Severn Edge Veterinary Group – Donnington is part of the Severn Edge Veterinary Group and is listed as a veterinary nurse training facility. Based on owners’ accounts, the branch sees routine preventative care (e.g., puppy vaccinations) as well as end‑of‑life visits; multiple reviewers describe receiving a handwritten condolence/sympathy card about a week after losing a pet. Reviews also suggest occasional friction around front‑desk/administrative interactions, including one owner who reports insurance payment issues and another who describes being told they could no longer attend with their pet due to a situation involving a receptionist. ## Services Services mentioned in the information available for this branch include: - **Vaccinations** (a puppy’s second vaccination is specifically mentioned in a review). - **End-of-life care** (several reviews describe the clinic providing privacy and empathy around a pet’s death, followed by condolence cards). - **Care for cats/kittens** (one reviewer mentions bringing “cats and kittens”; another mentions being a breeder of Russian Blue kittens). ## People - **Hannah (vet)**: named by one long‑term client as providing “love, care, and kindness,” and helping a pet feel at ease “from the very first time she had a problem.” - **Patrycja (staff member; role not stated)**: thanked by a reviewer for consistently “look[ing] after my kittens.” - **Reception team (not named)**: one owner attributes their decision to leave the practice to issues with a “newest receptionist,” including being told they could no longer attend with their pet and disputes over whether money was owed; this contrasts with other reviews focusing on kind, considerate handling during bereavement. ## Reviews **4.6 stars from 209 reviews.** The latest reviews available to us include several bereavement-related experiences and a smaller number describing administrative or communication problems. **“Themes below are drawn from the latest written reviews available to us.”** - **Bereavement support is repeatedly highlighted**, including being given privacy and empathy during a pet’s death, and receiving a personal condolence/sympathy card roughly a week later. - **Positive clinical experiences are described in broad terms** (“professional approach,” “brilliant care and consideration”), including by someone bringing cats/kittens and a kitten breeder. - **Some negative experiences focus on front‑desk/admin and communication**, including one reviewer who reports problems processing insurance payments and another who felt judged during a vaccination visit when asking about diet, and felt they were treated differently due to their dog’s breed. - **Owners report not always being able to accompany their pet inside**, with one reviewer saying they would have liked to go in with their pet but couldn’t at the time.

## Summary Medivet Oakengates is part of the Medivet group and is led (per the practice website) by veterinary surgeon Duncan Senior. Based on the clinic’s stated facilities and the latest reviews, it looks set up for both routine care (vaccinations, parasite care, check-ups, tablets) and urgent same-day problems—owners describe being offered an appointment “within the hour” and getting a same-day emergency slot for a sick cat. A few concrete details owners mention include: being given a quiet room and time to talk through decisions during an end-of-life visit for an injured kitten, staff working patiently with a reactive rescue dog through regular visits (treats/play to build tolerance of handling), and clear explanations around puppy vaccinations. ## Services From the clinic website and the latest reviews, services and capabilities mentioned include: - **Consultations** (15-minute consultations stated) - **Vaccinations** (including puppy jabs mentioned in reviews) - **Parasite care** - **Neutering** - **Microchipping** - **Dentistry** - **Nurse clinics** - **Pet euthanasia / end-of-life care** (also reflected in a detailed owner account of a kitten with severe injuries) - **Home visits** - **Diagnostics & imaging (in-house)**: in-house laboratory, ECG, ultrasound, X-rays - Facilities listed: digital X-ray machine, blood machines, dental facilities, ultrasound scanner - **Species treated (as stated)**: cats, dogs, rabbits, exotics, small mammals - **Out-of-hours care**: provided by **Medivet 24 Hour Shrewsbury** (as stated on the website) - **Veterinary Nurse Training facility** (from structured clinic data) ## People - **Duncan Senior (Veterinary Surgeon, lead)**: named repeatedly in reviews, with owners describing him and the team as “extremely professional,” and saying they wouldn’t take their dog anywhere else. - **Reception and wider team**: one review describes thoughtful support during an emergency/end-of-life situation (offered drinks, provided a quiet room, and gave the family time to discuss and say goodbye). - **Handling of nervous/reactive pets**: one owner attending weekly for over a year with a very reactive rescue dog says staff used treats and play, stayed patient despite barking, and offered ongoing advice to improve the dog’s comfort with handling. ## Reviews **Google rating: 4.7 stars from 245 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Fast access to care**: owners mention being offered an appointment within an hour and receiving a same-day emergency appointment for a sick cat. - **Support during emergencies and end-of-life**: a detailed account describes sensitive handling of a kitten hit by a car, including a quiet room, time to talk, and the chance for a final cuddle. - **Clear explanations and calm routine care**: owners highlight helpful explanations (including around puppy vaccinations) and prompt, kind check-ups for ongoing medication. - **Practical help with challenging dogs**: one owner credits regular, patient handling techniques (treats/play) and advice with helping a reactive rescue dog make progress over time.