Telford Madeley Vets4Pets Ltd – Vets in Telford
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Telford Madeley Vets4Pets Ltd, located in Telford, is a veterinary clinic that provides a range of services, including 24/7 emergency veterinary care. The clinic has garnered a solid reputation with an overall Google rating of 4.6 stars based on 348 reviews, indicating a generally positive perception among its clients.
The clinic's team is noted for their professionalism and dedication. A standout mention goes to Nathan, who is praised for his caring approach and thorough explanations, particularly in complex cases such as dental surgery for pets with additional health concerns. Clients appreciate the detailed care and attention provided, which is especially reassuring for pet owners during stressful situations.
Despite the strong overall rating, there are some negative experiences reported. A couple of reviews highlight issues with customer service, particularly concerning the reception staff's attitude. One reviewer reported dissatisfaction with the handling of their pet's medical needs, which led to a tragic outcome. Another review mentioned that a lack of preparedness from a new vet led to a less satisfactory visit.
On the flip side, positive feedback frequently highlights the accommodating nature of the staff, who go the extra mile to fit in unexpected appointments, and the friendly atmosphere that eases the stress of vet visits. Helen Lloyd and Kelly Robinson's reviews underscore the clinic's efforts to provide compassionate and effective care, which aligns with the overarching positive sentiment reflected in the majority of the reviews.
While the clinic's pricing details are not explicitly mentioned, the comprehensive care and emergency services suggest a well-rounded veterinary practice committed to high-quality pet care.
Animals Treated
Dogs
Cats
Small MammalsSpecial Services
24/7 emergency care available
Location
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Animals Treated at Telford Madeley Vets4Pets Ltd
Animals We Treat
Companion Animals
DogsCatsSmall MammalsOpening Hours – Telford Madeley Vets4Pets Ltd
Opening Hours
Hours
Reviews for Telford Madeley Vets4Pets Ltd
Note: Showing the 5 most recent Google reviews out of 348 we track in total. Recent reviews may not be representative of overall sentiment.
Toc Singh
7 months ago
Went there today to pick my pets flee and worm tablets up, I questioned why the prescription had changed, and was met with a rude response from the receptionist. She back chatted me, and basically called me a liar, so I’m going to cancel my monthly subscription and move somewhere else where my business is appreciated! The last time I was there I heard one of the reception staff being rude on the phone to a customer, now it’s happened to me, since Ed the main vet left this practice really has gone down hill.
Gemma ANDERSON
11 months ago
Awful experience with this practice. After taking my clearly poorly/in pain Guinea pig there I was told that they didn’t know what was wrong with him. They prescribed pain relief and critical care and I was charged £84. After they had taken payment from me they then informed me that they did not have the critical care in stock and I would need to come back the following day after 11am once they have their delivery. During the night my Guinea pig rapidly declined and I have been advised by another more compassionate pet care provider and not a money grabbing service that it was vital that if my pet stood a chance of survival he should have been given that immediately. The least this practice could have done was to in the first place not charge me for something they did not have in stock and alternatively rang another practice to source the medication my pet needed to survive. It was the most heartbreaking night/morning watching my pet suffer and eventually passing away in my arms, I’m absolutely devastated. When I rang the practice to inform them, and to say that it was wrong to charge me this amount to not even provide me with what he needed to survive was disgusting and their attitude was pretty much the same ..disgusting. I would advise anyone with smaller pets definitely avoid this practice.
Jennie Morgan
a year ago
Normally I have nothing but praise for the vets, but this visit was not what I'm used to. A vet I've not seen before who didn't read any info about my dog before seeing us, which isn't helpful when your dog has an ongoing issue and you have to start at the beginning. Hopefully next time will be more positive
Helen Lloyd
a year ago
Excellent vets. I turned up a week early for my appointment (!) and as my dog gets anxious in the car they were extremely kind and managed to squeeze us in. Also look after our cats very well and always find the staff friendly and helpful. Thankyou so much.
Kelly Robinson
a year ago
I would highly recommend Vets4Pets Madeley, Nathan and the team are very professional, kind and caring and took extra special care with my 11 year old collie after having dental surgery. After going in for a check up as he has a heart murmur Nathan said that his skin condition around his mouth was related to his poor dental hygiene (which was never mentioned at my previous vets) and recommended he had some bad teeth removed and a full clean which was a concern due to his heart condition as he needed a general anaesthetic but they took such care in him and me as I was extremely nervous about it! He was absolutely fine during the surgery thanks to their special care and made a speedy recovery. Everything was explained in detail and this put me at ease before, during and after. You always get greeted with a friendly smile when you arrive and everyone is personable and makes you feel calm during a stressful time. Thank you Nathan and team, keep up the amazing work
