Telford Madeley Vets4Pets Ltd

Telford Madeley Vets4Pets Ltd is a Vets4Pets practice in Telford with a modern, well-equipped setup including an in-house lab, digital X-ray, ultrasound, operating theatre, hospital ward, and separate cat and dog waiting and ward areas. Its stated scope covers routine care alongside diagnostics and surgery, including dentistry, soft-tissue and orthopaedic work, with rabbits and small mammals also listed. Out-of-hours care is provided by Vets Now.

Services

•Facilities and diagnostics: in-house laboratory testing, blood pressure monitoring, Tonopen eye pressure testing, digital X-ray, ultrasound, hospitalisation facilities, and separate cat and dog waiting and ward areas.
•Surgery and dentistry: anaesthesia, soft-tissue surgery, fracture repair, and cruciate surgery are listed on the practice website, alongside dental procedures such as cleaning and extractions. Recent reviews mention careful dental treatment for an older collie with a heart murmur, and one dog being assessed for a suspected cruciate injury and referred onward for surgery.
•Routine and ongoing care: consultations, medications and prescriptions, microchipping, nurse clinics, weight clinics, nutritional advice, behaviour support, bereavement support, and home visits. One recent review also mentions monthly Librela injections for chronic spinal pain.
•Species seen: dogs and cats, plus rabbits and other small mammals. Reviews specifically mention guinea pig care.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews are more mixed on value: some owners are happy with the service, while others complain about hidden costs, pressure to add tests or extras, double charging for epilepsy medication, and an £84 guinea pig visit that included an item they were later told was not in stock.

People

•Nathan is named in a detailed positive review about dental surgery for an 11-year-old collie, with praise for clear explanations and careful handling around the dog's heart murmur.
•Ed is mentioned by one reviewer as a previous main vet whose departure they felt affected the practice.
•Nurses are praised in several reviews for being kind, patient, and good with nervous pets.

Reviews

Google reviews average 4.6/5 from 349 reviews. Recent feedback is mixed, with many warm comments alongside some clear complaints.

•Several owners praise calm, patient handling, especially with anxious dogs. One says their nervous dog now accepts monthly injections after staff worked to gain his trust, and another appreciated being squeezed in after arriving a week early.
•Clinical care is often described positively, particularly for dentistry. Reviews mention detailed explanations, good support around anaesthesia, and friendly, professional staff.
•Lower-rated reviews raise concerns about reception and admin, including rude front-desk interactions, notes not being updated, inaccurate weight records, and one appointment where the vet had not read the dog's history beforehand.
•Cost and value come up repeatedly in negative reviews, including allegations of upselling or hidden extras. Small-pet feedback is mixed, with one guinea pig owner praising the advice they received and another describing a very poor experience.

Reviews for Telford Madeley Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 349 we track in total. Recent reviews may not be representative of overall sentiment.

Friday

1 month ago

Charlie has suffered with pain regarding trapped nerves in his spine. We consulted the vets at madeley who suggested Librela to ease the pain which he started monthly. Charlie is an extremely nervous little dog who isn’t afraid to bite and has a strong aversion to strangers. The vets and nurses at madeley vets 4 pets have been nothing but patient and understanding with him, working to gain his trust every appointment. He now will happily munch away on treats whilst getting his injection and even a fuss. He also is more himself now and doesn’t suffer from pain. Thank you guys!

Sonia Taylor

2 months ago

I have never been keen on this vets and wasn't sure why , I didn't need there service very often so just stuck with them , untill my dog started limping on her back leg, took her to see the vet who never x-rayed her leg but told me she has snapped her cruciate, which I accepted , they know more then me. Anyway was told she would need surgery but they can't do it , referred to another who wanted 3k , which is fine as I know vets aren't cheap but in all of this I realised they are not in the job for the love of animals it's purely for money, over the 4 years no one as ever stroked or interacted with my dog at all, no one as called to see if nala had her operation or to even see how she is , all iv had is them reminding me to open my purse for annual vaccinations again. I just feel this vets don't offer any kind of love or support towards your pet

Kenzie Cole

4 months ago

took my dog here last week and they were absolutely wonderful with her. she typically gets a bit anxious at the vet, but they handled her with such calmness this time. it was great to feel like they truly listened instead of hurrying us along.

Paula Breeze

6 months ago

Money money money. Let's empty the clients bank accounts is this vets' policy. When we explained that money was tight, the vets used emotional blackmail and when that didn't work refused treatment unless certain tests and extras were included. The hidden costs mean they charge extra in the long run. When we moved here, we were warned not to use them as they have a very bad reputation in Madeley. There are two other Vets in Madeley. I would advise anyone to use these instead. On the good side the nurses are lovely and kind and our dogs were given a good dental. Sadly, I reported an adverse reaction to one dog's routine vaccination. It was not recorded despite promises to do so. When they called him again for the 2nd jab I explained he would not be having it because he had been so poorly after the first. I was told it was not recorded, but they promised to write this on his notes. When we transferred to another Vet it was still not on his notes. Also our dogs weights were recorded inaccurately and we were charged double the price for the epilepsy medication.

Aaron

8 months ago

Lovely people and great service

Calum Campbell

11 months ago

Brilliant support for our guinea pig and really helpful with their advice

Sean Kirby

12 months ago

Toc Singh

1 year ago

Went there today to pick my pets flee and worm tablets up, I questioned why the prescription had changed, and was met with a rude response from the receptionist. She back chatted me, and basically called me a liar, so I’m going to cancel my monthly subscription and move somewhere else where my business is appreciated! The last time I was there I heard one of the reception staff being rude on the phone to a customer, now it’s happened to me, since Ed the main vet left this practice really has gone down hill.

Gemma ANDERSON

Awful experience with this practice. After taking my clearly poorly/in pain Guinea pig there I was told that they didn’t know what was wrong with him. They prescribed pain relief and critical care and I was charged £84. After they had taken payment from me they then informed me that they did not have the critical care in stock and I would need to come back the following day after 11am once they have their delivery. During the night my Guinea pig rapidly declined and I have been advised by another more compassionate pet care provider and not a money grabbing service that it was vital that if my pet stood a chance of survival he should have been given that immediately. The least this practice could have done was to in the first place not charge me for something they did not have in stock and alternatively rang another practice to source the medication my pet needed to survive. It was the most heartbreaking night/morning watching my pet suffer and eventually passing away in my arms, I’m absolutely devastated. When I rang the practice to inform them, and to say that it was wrong to charge me this amount to not even provide me with what he needed to survive was disgusting and their attitude was pretty much the same ..disgusting. I would advise anyone with smaller pets definitely avoid this practice.

Jennie Morgan

Normally I have nothing but praise for the vets, but this visit was not what I'm used to. A vet I've not seen before who didn't read any info about my dog before seeing us, which isn't helpful when your dog has an ongoing issue and you have to start at the beginning. Hopefully next time will be more positive