Companion Care (Telford) Ltd T/A Vets4Pets

Always had a brilliant experience with the team and our pugs. When we lost our first boy a few years ago to very sudden cancer, the care and condolences we received were so heartfelt and we’ve always felt safe taking our girls there since. Today, we saw Head Vet, Eva, about pain our reactive pug is experiencing and she was fantastic with her. Our girl has an awful trauma history prior to us adopting her and as a result, so many other vets have been reluctant to see her properly because she is so reactive when stressed but, as always, Eva got down to her level, gave her time and space and listened to all of my concerns and challenges. That patience and trust was enough for our girl to feel at ease and we had no issues whatsoever! The reception team are also always so friendly and accommodating, suggesting ways to help things be as stress free for the girls as possible and I can’t recommend this practice enough.

I genuinely couldn’t recommend this practice highly enough. The service is exceptional, and I honestly couldn’t fault a thing. The whole team are clearly true animal lovers, and it shows in even the smallest details, like knowing your dog’s name as soon as you walk through the door. Eva and Andrei are both phenomenal vets, and I have nothing but the utmost respect for them. At every appointment, they take the time to answer every question I have, explain everything thoroughly and, most importantly, I never feel rushed out of the room. I’m really big on my boys having positive experiences at the vets, and I’ve never had to ask the team to make that happen. They instantly fuss them, make them feel comfortable and turn every visit into a positive experience. I now have two happy, confident dogs who genuinely love seeing the team, which I think says everything. Our Vizsla is currently going through testing for epilepsy, and I’ve really appreciated the honesty and transparency from Andrei throughout. I understand he has received some negativity for the way he communicates things, but personally, it’s something I really respect about him. He tells me exactly what could be happening rather than simply telling me what I might want to hear or cushioning the reality. With our boy, he talked me through both the best case and worst case scenarios, explained what to look out for and made sure I felt confident knowing how to respond if he has a seizure and when it becomes an emergency and I need to contact the vets. During what can be a really worrying time, that clarity and honesty have meant so much to me. I could honestly praise the reception team all day too. They are such a warm, welcoming group and an absolute joy to deal with every time we visit. I also have to mention Mandy. What a credit she is to the practice. She is phenomenal, and I genuinely can’t say enough good things about her. Every single person plays such an important role in making this practice what it is, and I’m so happy to have found a team I completely trust with my boys. Thank you to everyone there for everything you do.

Our pet dog died here, had a heart attack whilst in her kennel. It was during the first heatwave. It's been over 2 months now and the pain is still as horrendous as that first time. For a while I pondered on leaving a review and thought 'just leave it, you can't go back, nothing will bring our baby back' but I feel they let her down, I feel we let her down. The vet said she had an enlarged heart and was ready to come home as had stabilised with fluids etc but no mention of heart medication on her return home!? The vet hardly spoke english and was dismissive and cold. It was almost like he was saying 'well what do you want us to do'. Just before we were leaving to come and get her they phoned saying she was in cardiac arrest and were doing CPR. One phone call later, maybe 10 minutes, and she was dead; they couldn't save her. We had so many questions and they were answered but those niggling doubts still haunt me. She died alone in her kennel, it totally still breaks our hearts. We will never ever know what her final moments were like and whether she was in pain. I'd never use this organisation again, too commercialised, too much about profits. It's just so very sad. What was even worse was in the following couple of weeks, chasing them to update the insurers was ridiculous we were constantly chasing, it's like they just didn't care. There was really no compassion at all.

Amazing super friendly staff. Looked after Barney for his opp on a broken tooth. Made me feel relaxed with Barneys operation and after care. I would recommend them to anyone Barney recommend them to.🐕

Lovely vets and really lovely receptionist staff - they bring a lovely atmosphere to the vet especially since it can be nerve racking when your pet isn’t well. Thank you to everyone there ⭐

Very understanding + discreet. Even sent a condolence card which was lovely.

One dog had blood work and we were told she’s probably diabetic bring her back Monday (this was a Friday) and if she got worse we were to take her to the ER Vets. Well within 48 hours she was dead. We did end up taking her to the ER and her blood work at that time said her pcv (packed cell volume) was extremely low and she would need a transfusion, but would probably die by the time the blood arrived Next dog had a blockage in her abdomen. Unfortunately it took several visits to figure this out. We were being sent home with medicine (dog was vomiting off and on and had diarrhoea on and off). After surgery we were so hopeful as dog seemed to want to get better. Unfortunately at this point we were given antibiotics as a preventative measure which is apparently not done anymore as it can cause stomach upset. She was still vomiting most likely due to the antibiotic and so sadly we made the decision to euthanise her as she had suffered enough. Now onto dog 3. 10 week old chihuahua puppy that had suffered and injury to her front leg. First visit she was given pain meds and this is what they are considering treatment as she had no swelling, full range of motion and did not seem to be in much pain. Next visit she had X-rays. We were told there was nothing wrong with the leg. The bend in her leg was visibly worse so I chased them up sent them photos and a video and was asked if I wanted a referral to an orthopaedic specialist. The specialist looked at the same X-rays and all he did was enlarged them and we could see the damage straight away. She’s now looking at many more X-rays, possible surgery, and external splints and vets for pets states they did the right thing. They NEVER admit to any mistakes and the animals suffer.

Amazing stuff

It's been a while since we've needed to come to the Vets, but had to get an appointment today for our cat. We saw Vet Eva, and she was absolutely lovely! Super friendly, reassuring, and so nice to our cat! Highly recommend!

I have been with this vets the whole of my dogs 10 years and although some of the vets have not known how to handle my big boy the most recent gent was AMAZING a born vet I'd say he was brilliant with him and it's the calmest I've seen my dog. Reception staff and nurses always lovely and love my floof but so impressed with the vet this time!!!