Companion Care (Telford) Ltd T/A Vets4Pets

Companion Care (Telford) Ltd trades as Vets4Pets, so it is part of the Vets4Pets group. The practice offers in-house diagnostics and hospitalisation facilities, including an in-house lab, digital X-ray, ultrasound, an operating theatre, a hospital ward, an isolation unit, and separate dog and cat wards. The clinic’s website also says that out-of-hours emergency cover is provided in collaboration with Vets Now.

Services

•Diagnostics and monitoring: in-house laboratory testing, blood pressure monitoring, ECG, digital X-ray, ultrasound, and Tonopen eye pressure testing.
•Surgery and treatment: anaesthesia, soft tissue surgery, dentistry, chemotherapy and cancer treatment, and surgery referrals.
•Inpatient and supportive care: hospital ward, isolation unit, oxygen chamber, and separate dog and cat wards.
•Additional services: nurse clinics, prescriptions and medication support, bereavement support, pet travel documentation including animal health certificates, and a veterinary nurse training facility.
•Other care mentioned by clients: acupuncture is specifically mentioned for a senior dog, and reviews also describe calm handling for a large dog and a gentle, reassuring approach with cats.
•Emergency arrangements: when the practice is closed, emergency cover is provided in collaboration with Vets Now.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One owner reported paying almost £50 for a consultation; recent reviews focus more on care and communication than on pricing.

People

•Eva (vet; described by one long-term client as the new lead vet): praised for being friendly, reassuring, and especially good with older pets; one reviewer says their dog benefited from acupuncture with her.
•Tash (veterinary nurse): warmly mentioned for kindness and supportive follow-up.
•Andrei Duduman (veterinary surgeon): listed on the clinic website.
•Gilles (former head vet) and Tracey (reception, historic mention): named by a long-term client reflecting on earlier years with the practice.
•Reviews also repeatedly praise the wider reception team and nursing staff for being friendly, helpful, and compassionate.

Reviews

Google rating: 4.5/5 from 320 reviews.

•Recent positive reviews often mention kind, reassuring appointments, including specific praise for Eva and for staff being compassionate during difficult moments.
•Several owners highlight good handling of pets, including a nervous or large dog being managed especially well and a cat being treated gently.
•Bereavement support stands out in more than one review, with clients mentioning condolence cards and discreet, compassionate treatment.
•A smaller number of reviews describe serious dissatisfaction, including concerns about bedside manner at an euthanasia appointment and worries about clinical judgement or thoroughness in complex cases.

Reviews for Companion Care (Telford) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 320 we track in total. Recent reviews may not be representative of overall sentiment.

m Taylor

1 month ago

Very understanding + discreet. Even sent a condolence card which was lovely.

Wonder Woman (Anastasia Beaverhausen)

2 months ago

One dog had blood work and we were told she’s probably diabetic bring her back Monday (this was a Friday) and if she got worse we were to take her to the ER Vets. Well within 48 hours she was dead. We did end up taking her to the ER and her blood work at that time said her pcv (packed cell volume) was extremely low and she would need a transfusion, but would probably die by the time the blood arrived Next dog had a blockage in her abdomen. Unfortunately it took several visits to figure this out. We were being sent home with medicine (dog was vomiting off and on and had diarrhoea on and off). After surgery we were so hopeful as dog seemed to want to get better. Unfortunately at this point we were given antibiotics as a preventative measure which is apparently not done anymore as it can cause stomach upset. She was still vomiting most likely due to the antibiotic and so sadly we made the decision to euthanise her as she had suffered enough. Now onto dog 3. 10 week old chihuahua puppy that had suffered and injury to her front leg. First visit she was given pain meds and this is what they are considering treatment as she had no swelling, full range of motion and did not seem to be in much pain. Next visit she had X-rays. We were told there was nothing wrong with the leg. The bend in her leg was visibly worse so I chased them up sent them photos and a video and was asked if I wanted a referral to an orthopaedic specialist. The specialist looked at the same X-rays and all he did was enlarged them and we could see the damage straight away. She’s now looking at many more X-rays, possible surgery, and external splints and vets for pets states they did the right thing. They NEVER admit to any mistakes and the animals suffer.

MARIA DANCIULESCU

3 months ago

Amazing stuff

Lindsey Bradley

5 months ago

It's been a while since we've needed to come to the Vets, but had to get an appointment today for our cat. We saw Vet Eva, and she was absolutely lovely! Super friendly, reassuring, and so nice to our cat! Highly recommend!

Rose deNegri

9 months ago

I have been with this vets the whole of my dogs 10 years and although some of the vets have not known how to handle my big boy the most recent gent was AMAZING a born vet I'd say he was brilliant with him and it's the calmest I've seen my dog. Reception staff and nurses always lovely and love my floof but so impressed with the vet this time!!!

Lindsey Collins

11 months ago

Handled out situation extraordinarily well, absolutely lovely staff and a beautiful card I recieved this Morning, thank you all for your compassion

Saule Juciute

1 year ago

receptionists are lovely and friendly but cant say the same for the vet we have been seeing. the vet would hardly look over our sick elderly dog, and ended up paying almost £50 for the consultation just for us to be told hes old and theres nothing thats worth doing. no suggestions for what can be done moving forward or what could be the underlying issue. his health got worse in the few weeks after for symptoms we already spoke to the vet here about, and after seeking out another vet realised we shouldve left sooner.

Black Beauty

What ever you do please AVOID this practice. I unfortunately had to have my dear cat put to sleep two weeks ago. She was put to sleep by the most disgusting cold vet I have ever met, I believe his name in Antonio. The remarks he made have left me with trauma these remarks include me saying “she was so well 2 days ago” the vet remarked while putting my cat to sleep “well she isn’t ok now”. He showed me twice (without being asked) how my cat will look while dying and went on to do an impression of a dying cat. During the appointment I asked him why he was so cold he said “because I’ve watched my uncle dies” he then began to insinuate that it was our fault our cat was getting put to sleep. It was the worst experience I’ve ever had. He kept referring to her as “the animal”. When I spoke to clinical lead she said “the other members of the team said he dealt with the situation fine, the issue is there was no one there but me, my partner and the vet! There was so much more that I honestly wish I’d filmed it. We have now left the practice which is a shame as we loved the receptionist, the female vet and the black nurse. Honestly that vet needs to go he is sadistic and cold he needs some kind of break from work on his people skills and perhaps get some counselling for himself. Absolutely awful practice! Go to madley vets for pets they are wonderful.