Vets Now Telford – Vets in Telford
Clinic Overview
Vets Now Telford is part of Vets Now, a UK-wide network focused on out-of-hours and emergency veterinary care (including video consultations). Based on the latest reviews available, it appears set up for urgent presentations that can’t wait for a regular daytime appointment—owners describe being booked in quickly, being greeted at the door, and pets being assessed and treated immediately (including a 1am visit for an eye infection). Reviews also describe coordination back to a pet’s regular vet after overnight care, including a promised follow-up call and arranging transfer for ongoing treatment.
There’s a clear split in review experiences around access and policies: some owners describe rapid help and strong communication, while one review describes being refused help without bringing the dog in (including refusal to test a urine sample or provide a home visit).
Services
- •Out-of-hours emergency appointments (owners describe being booked in immediately after calling an out-of-hours number).
- •Overnight emergency care and handover back to a pet’s regular vet (one review describes overnight care with a follow-up call and arrangements for the regular vet to continue treatment).
- •Treatment for acute conditions described in reviews, including
- •Eye infection assessed and treated during a late-night visit.
- •Emergency presentation with shock and subsequent care leading to surgery for an intestinal obstruction (stone swallowed) arranged via the pet’s regular vet.
- •Video consultations are mentioned on the clinic’s website as part of the wider Vets Now service.
- •Species treated: small animals (per website summary).
Pricing
- •One reviewer reports an out-of-hours consultation charge of £302.50 (described as a 10–15 minute consultation on a Saturday afternoon).
People
- •Karl (role not stated): credited in a review with saving an 8‑month‑old dog’s life after the dog went into shock on arrival; the reviewer mentions Karl said the dog might not survive the night, promised a call in a couple of hours (and did), cared for the dog overnight, and arranged for the owner’s regular vet to take over care in the morning.
- •Staff are repeatedly described as welcoming on arrival (e.g., being greeted at the door) and as explaining findings and options clearly during difficult end-of-life situations.
Reviews
Google rating: 4 stars from 208 reviews.
- •Fast access and calm handling in emergencies: owners describe being booked in immediately after calling, being met at the door, and pets being treated promptly (including a 1am visit for an eye infection).
- •Clear communication and follow-through: reviewers mention vets explaining everything, listening to recent history, and (in one case) calling back as promised and coordinating transfer to the pet’s usual vet for ongoing care.
- •Cost concerns: one reviewer was “disgusted” by a £302.50 out-of-hours consultation fee for a short appointment.
- •Policy limitations can be a deal-breaker for some: one reviewer reports being told the dog had to be brought in, with refusal to prescribe based on a urine sample and no home visits due to staffing—contrasting with other reviews describing supportive, hands-on help.
Animals Treated at Vets Now Telford
Animals We Treat
Companion Animals
Opening Hours – Vets Now Telford
Opening Hours
Hours
Reviews for Vets Now Telford
Note: Showing the 5 most recent Google reviews out of 208 we track in total. Recent reviews may not be representative of overall sentiment.
Heather
a week ago
Very good professional and extremely friendly
andrew dicken
a week ago
Amazing service. I called for the first time, was immediately booked in to an out of hours vet 10 minutes away, they greeted me at the door and gave an outstanding service includling a hug for me as I was a bit shook up! Very impressed thank you. Kimi Dicken xx
Emma Walker
3 weeks ago
The vet and vet nurse were lovely but I was disgusted with the £302.50 out of hours consultation charge, it was a Saturday afternoon not like it was in the middle of the night. The consultation was only 10 to 15 minutes. Daylight robbery.
caroline Trumper
3 weeks ago
So professional, caring and helpfully
Georgia Teggin
a month ago
Amazing service that we’re so lucky to have. Not sure what I would have done without them. Thank you
Linda Taylor
a month ago
No where near us were open after 12pm on the Saturday and it was Bank Holiday Monday too. We knew our dog was declining but not quite the time. Our vets wanted him there by 12pm to put him to sleep just for their convenience. He had another day but when we called our vets out of hours number they weren't open either but gave number for vets now. Quite a distance and a long wait well probably seemed longer than it was but Harvey was calm and had his family with him as watched the world go by. The vet was lovely, explained everything. The other lady was a bit loud not sure if she was a nurse or vet. Didn't realise at time as concentration was on baby that my daughter was squeezed out. There wasn't much room. I'm just thankful these places exist and tbh disgusted by lack of help by the vets you've been taking your baby to for all their lives. Not like it's NHS they charge a fortune at normal rates. Added. I wasn't referring to your rates completely understand there was a lot more involved, it was our own vets I was annoyed at. I apologise for that misunderstanding.
fiona o
a month ago
I rang on Sunday morning, my dog was (is) very unwell, not eating, barely drinking, incontinent and unable to walk even with support. She is very elderly and has a history of uti's and having tested her urine I knew that that was what the problem was. She weighs 40 kg. I explained I couldn't physically get her to the practice, she was too unwell and too heavy. She is actually with the practice Vets now are based at, so I asked them to access her medical history, they said they weren't able to. I asked if I could bring her urine sample in so they could check it and prescribe antibiotics. They refused saying she had to come in. I asked for a home visit, they said they don't do home visits because they don't have enough staff. They appeared more concerned about explaining their costs and requesting i.d, insurance etc than about an animal who was suffering. I gave up. I would like to know why vets now are unable to access the medical notes of an animal who is with the practice they are based at? I would like to know why given the vast amount they charge they are short staffed? I would like to know what people who are unable to get their animal to the surgery in an emergency are supposed to do?
gigi wong
3 months ago
Brought our dog to the clinic at 1am on a Saturday evening. Poor boy has an eye infection. He was thoroughly checked out and treated immediately. Extremely professional and compassionate team. My boy is now on the mend and I would like to express my most sincerely appreciation for the impeccable care he has received. Definitely a 5 star establishment
Susan Rogers
5 months ago
Very good service, got the number from our own vets out of hours cover. Was sent directions to the closest vet to us. Greeted by a lovely nurse and the vet was excellent. She listened to the recent history and advised us accordingly. Back home the dog has responded to the treatment.
Stella Heath
7 months ago
Hi I would like to say a massive massive thankyou to Karl who saved the life of my 8month old sprocker. I took my Harvey to vets now and on arrival he went into shock,I was told to brace myself as Karl did not think Harvey would survive the night. He promised to call me in a couple of hours which he did. Karl cared for Harvey through the night and then arranged for my own vet to be ready to take Harvey first thing to continue the care. Harvey had apparently swallowed a stone which obstructed his small intestine,after having an op Harvey is now back at home recovering, mad as ever. Again thankyou Karl.
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