Southwater Veterinary Group

Southwater Veterinary Group presents itself as an independent practice in Telford with on-site diagnostics and surgery, including a CT scanner and theatre. It also operates as a veterinary nurse training facility and highlights advanced diagnostics and surgery, including CT and endoscopy referrals. Recent reviews continue to describe a practice equipped for both routine care and more complex cases, with examples including rapid thyroid testing, referral surgery, and tailored handling for anxious pets.

Services

• •Routine and life-stage care for common companion animals, with reviews mentioning kittens, puppies, older dogs, and cats.
• •Advanced diagnostics and surgery, with on-site facilities including a CT scanner and theatre.
• •Referral work, including CT and endoscopy referrals, alongside more complex surgical cases mentioned by owners.
• •Specialist areas listed by the practice include
• •Surgery
• •Endocrine medicine
• •Endoscopy
• •Laparoscopic surgery
• •Surgical oncology
• •Small mammal medicine
• •Small mammal care, with the website specifically referencing rabbits, guinea pigs, gerbils, and degus.
• •Examples owners mention in reviews include
• •Thyroid blood testing with results in about 30 minutes, allowing treatment to start the same day
• •Bladder stone surgery
• •A tongue operation for a cat
• •A dog being booked for specialist surgery within two days of referral
• •Short-notice appointments for an unwell puppy
• •Support for anxious pets, including quieter appointment times, waiting in an empty consult room, and a separate cat corner in reception

Pricing

No published pricing information is currently available for this clinic.

People

• •Naomi: Praised for helping with both a stray cat and a kitten, with one owner saying she focused on what was needed without pushing unnecessary procedures.
• •Ryan: Mentioned in reviews for seeing a puppy at short notice and for overseeing a dog’s treatment and repeat surgery after complications, with owners describing him as attentive and professional.
• •Dr. Catalin Demeter: Thanked for clear explanations and reassurance around a dog’s bladder stone surgery.
• •Carwyn and Leanne: Named in thanks after a cat’s tongue operation and recovery.
• •Mel: Reception team member highlighted for making an owner feel listened to and cared for from the first phone call.
• •Reception and nursing team: Regularly praised for being welcoming, informative, and good at reducing stress for both pets and owners.

Reviews

Southwater Veterinary Group holds a 5.0-star Google rating from 124 reviews.

• •Reviews repeatedly praise the customer service and warmth of the team, from the front desk through to vets and nurses, with several owners saying the practice feels more caring and personal than others they have used.
• •There is strong feedback on handling nervous or anxious pets, including quieter appointment slots, waiting in a separate consultation room, and a dedicated cat corner in the waiting area.
• •Owners describe positive experiences with surgery and more complex care, including bladder stone removal, a cat’s tongue operation, ligament surgery with follow-up treatment after infection, and a referred emergency case booked in quickly.
• •Convenience is another recurring theme, with comments about on-site testing and treatment, rapid thyroid results, and being able to get care sorted in one visit or at short notice.