Emergency Vets in Telford

## Summary Companion Care (Telford) Ltd trades as **Vets4Pets**, indicating it’s part of the Vets4Pets group rather than an independent practice. The clinic describes itself as a **modern, well‑equipped** practice with **in‑house diagnostics and hospitalisation facilities** (including an in‑house lab, digital X‑ray/ultrasound, operating theatre, hospital ward and isolation unit, plus separated dog and cat wards). The website also states that **emergency cover when closed is provided in collaboration with Vets Now**. From reviews, owners most often describe **good handling and reassurance during appointments** (including for nervous/large dogs and older pets), and there are specific mentions of **acupuncture** for a senior dog and **bereavement gestures** (a condolence card). However, there’s also a clear conflict: a small number of reviews describe **serious dissatisfaction with clinical judgement and bedside manner**, including one complaint about an euthanasia appointment and another about handling of a blocked bladder case and subsequent follow‑up. ## Services Services and facilities mentioned on the clinic website include: - **Diagnostics & monitoring:** in‑house laboratory testing (biochemistry, haematology), **blood pressure monitoring**, **ECG**, **digital X‑ray/X‑ray**, **ultrasound**, **Tonopen eye pressure testing** - **Surgery & anaesthesia:** anaesthesia, **soft tissue surgery**, operating theatre; **surgery referrals** mentioned - **Hospitalisation & infection control:** **hospital ward**, **isolation unit**, **oxygen chamber**, **separated dog & cat wards** - **Dentistry** - **Cancer care:** chemotherapy & cancer treatment (listed) - **Acupuncture** (also specifically mentioned in a review for a senior dog) - **Nurse clinic** - **Bereavement support** - **Medication/prescriptions** - **Pet travel documentation:** pet passport / animal health certificate; pet travel scheme - **Emergency cover (when closed):** provided in collaboration with **Vets Now** (as stated on the website) - **Veterinary nurse training facility** (listed in structured clinic data) ## Pricing - A consultation was reported in a review as **“almost £50”** (no further breakdown provided). ## People Named team members mentioned in available sources: - **Eva (vet; described as “new lead vet” in a review):** owners describe her as **friendly and reassuring**, and one long‑term client says she supported their senior dog with **acupuncture treatments**. - **Tash (veterinary nurse):** one owner wrote that she treated their dog “as if he were her own” and valued her **kindness and messages**. - **Andrei Duduman (veterinary surgeon):** listed on the clinic’s website “Meet the team” section (name and role shown in the captured site text). - **Gilles (head vet, historically) and Tracey (reception, historically):** mentioned by a long‑term client as part of their earlier experience with the practice. - Reviews also repeatedly mention **reception staff and nurses** being friendly/helpful, with one reviewer specifically contrasting positive reception experiences with dissatisfaction about a particular vet. ## Reviews **4.5 stars from 318 reviews.** Themes below are drawn from the latest written reviews available to us. - **Positive appointment experiences with certain vets:** owners describe vets being *reassuring and gentle*, including one specifically praising **Eva** for being “super friendly” and kind to their cat. - **Handling of challenging pets:** one long‑term client says some vets previously struggled with their large dog, but a more recent vet was “brilliant” and the dog was the calmest they’d seen. - **End‑of‑life support (mixed):** one owner mentions receiving a **condolence card** and felt compassion from the team; another describes a highly distressing euthanasia appointment and reports **cold, inappropriate remarks** by a vet. - **Concerns about clinical thoroughness and decision‑making (mixed):** one reviewer reports their elderly dog wasn’t properly examined and they left with no plan beyond “he’s old”; another alleges their cat was discharged too soon after treatment for a **blocked bladder**, with a poor outcome and an unsatisfactory response afterward.

## Summary Small-animal veterinary practice offering both routine care and more advanced work (including orthopaedic and soft-tissue surgery, cardiology and internal medicine), with 24-hour emergency support via an on-site dedicated emergency service (MiNightVet) outside routine appointment hours. The clinic is also a veterinary nurse training facility. From the latest reviews, owners often describe supportive handling around sensitive visits (including euthanasia and anxious/defensive animals), and straightforward help with routine procedures like spaying. A minority of recent reviews report a very different experience, including feeling spoken down to, concerns that an examination wasn’t thorough, and feeling pressured by cost. ## Services Based on the clinic website summary and the reviews, services and capabilities mentioned include: - **Consultations** (including advice for new kitten owners mentioned in reviews) - **Routine preventive care:** vaccinations, parasite control, microchipping, six‑month health checks - **Surgery:** neutering (including **cat spays** mentioned in reviews), plus **soft tissue** and **orthopaedic surgery** listed as specialties - **Dentistry** (dental facilities listed) - **Diagnostics:** diagnostic tests & imaging, including **X‑ray** and **ultrasound** - **Nurse clinics** - **Grooming/nurse-led procedures:** nail clipping, anal sac expression, blood pressure checks - **Acupuncture** - **Home visits** - **Species treated (as listed):** dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets - **Emergency care:** 24-hour emergency support via an on-site dedicated emergency service (MiNightVet) outside routine appointment hours ## People No individual staff names are provided in the available information, but reviews mention: - A **male vet and two nurses** who were described as calm and effective with a **stray cat** that was difficult to handle at a first visit. - A **female vet** who supported an owner through a **hamster euthanasia**, described as gentle and clear in explaining what would happen, and providing comfort during a distressing appointment. Some negative reviews describe a vet as **rude** or **talking down to clients**, and one owner was uncomfortable that an **observer** was present without an introduction or explanation. ## Reviews **Google rating: 4.5 stars from 223 reviews.** Themes below are drawn from the latest written reviews available to us. - **Support during end-of-life care:** multiple owners mention staff explaining what would happen, showing empathy, and not rushing euthanasia appointments (cat and hamster cases). - **Handling of nervous/defensive animals:** one review highlights patient handling of a stray cat who “was not too pleasant” at a first visit. - **Routine procedures and follow-through:** a recent review mentions a **cat spay** with good post-procedure care. - **Conflicting experiences on manner, thoroughness, and cost:** a small number of reviews report feeling spoken down to, concerns about a dog not being properly checked over, and feeling pushed toward expensive treatment; these contrast with others describing consistently helpful service for multiple pets.

## Summary Telford Madeley Vets4Pets Ltd is a **locally owned Vets4Pets practice** with a **modern, well‑equipped setup** (in‑house lab, digital X‑ray, ultrasound, operating theatre, hospital ward, and separate cat/dog waiting and wards). Based on the clinic’s stated capabilities and what owners describe, it appears geared for **routine care plus diagnostics and surgery**, including **dentistry and soft‑tissue/orthopaedic procedures**, and it also advertises care for **rabbits and small mammals**. Decision‑relevant signals from recent reviews are mixed: several owners describe vets taking time to explain options and handling anxious pets calmly, while others report concerns about **costs/upselling**, **front‑desk rudeness**, and **record‑keeping/medication charging errors**. Specific examples mentioned include **squeezing in an anxious dog when the owner arrived a week early**, **dental surgery with extractions for an older collie with a heart murmur**, and a complaint that **a guinea pig was charged for “critical care” that wasn’t in stock**. Out‑of‑hours care is stated on the website as being provided by **Vets Now**. ## Services Services and facilities stated on the clinic website include: - **Diagnostics & monitoring:** in‑house laboratory testing (biochemistry, haematology, electrolytes), blood pressure monitoring, Tonopen eye pressure testing - **Imaging:** digital X‑ray, ultrasound - **Surgery & anaesthesia:** operating theatre, anaesthesia, soft tissue surgery, fracture repair, cruciate surgery - **Dentistry:** dental procedures (reviews mention dental surgery, tooth removal/extractions, and a “full clean”) - **Cancer care:** chemotherapy & cancer treatment / oncology - **Medical care & preventative care:** medication and prescriptions, microchipping - **Clinics & support:** nurse clinic, weight clinic, nutritional advice, behaviourist, bereavement support - **Other:** home visits - **Species mentioned:** rabbit medicine/testing and small mammal medicine/surgery are listed on the website; reviews specifically mention **guinea pig** care. Out‑of‑hours: the website states that when the practice is closed, care is provided by **Vets Now**. ## Pricing - One reviewer reports being charged **£84** for a guinea pig consultation that included prescribed pain relief and “critical care,” and then being told **after payment** that the critical care was **not in stock**. - Another reviewer alleges they were **charged double** for epilepsy medication and describes “hidden costs”; these claims are not accompanied by itemised prices in the review. ## People - **Nathan (vet)** is named in a detailed review describing a dental work‑up and surgery plan for an 11‑year‑old collie with a heart murmur. The owner says Nathan linked a mouth/skin issue to dental disease, recommended removal of bad teeth and a full clean, and **explained the process in detail before/during/after**. - **Ed (described as the “main vet”)** is mentioned by one reviewer who felt service “went down hill” after he left. - **Nurses** are described as “lovely and kind” in one critical review (including praise for giving the dogs a “good dental”), even while that same reviewer raises concerns about records and charging. ## Reviews **Google rating: 4.6 stars from 348 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Handling anxious pets and making time:** owners describe calm handling of an anxious dog and not feeling rushed; another review says the clinic **squeezed them in** when they arrived a week early because their dog gets anxious in the car. - **Dentistry experiences (some very positive):** one owner describes detailed explanations and careful management around anaesthesia for a dog with a heart murmur, alongside dental extractions and cleaning; another review also praises a “good dental.” - **Small pet experiences are mixed:** one review praises support and advice for a guinea pig; another describes a seriously unwell guinea pig, being charged for critical care that wasn’t available, and feeling the lack of immediate access to it worsened the outcome. - **Cost/charging and records complaints:** some reviewers allege pressure to add tests/extras, “hidden costs,” inaccurate weight recording, an adverse vaccine reaction not being recorded, and being charged double for epilepsy medication. - **Front‑desk interactions:** a reviewer reports a receptionist being rude and disputing their question about a changed prescription; another review also mentions hearing reception staff being rude on the phone.

## Summary St. George's Veterinary Centre is part of the **Lockwood Veterinary Group** and is **RCVS-accredited** (the group states it was established in **1994**). Based on recent reviews, this practice appears set up for both routine care and longer-running medical cases, with owners describing **monthly follow-ups**, **lab-result updates**, and a team that **takes time during consultations** rather than rushing. Concrete things owners repeatedly mention include: - **Separate waiting areas for cats and dogs**, plus a dedicated spot for cat carriers (mentioned in multiple reviews). - **Regular monitoring and treatment** for a dog with anaemia (blood tests and lab results discussed), alongside ongoing care for **osteoarthritis** (injections and supportive handling for an anxious patient). - A **calm, peaceful environment for euthanasia**, with staff described as making a difficult visit more bearable. - One reviewer notes “**shame its closing**,” which suggests potential closure plans, but no further details are provided in the available information. ## Services Services and capabilities explicitly referenced in the available information include: - **Consultations** (the website text mentions consultations included as part of a Pet Health Club® Plus plan). - **Veterinary Nurse Training facility** (listed in the clinic’s structured data). - **Emergency veterinary services** (listed in the clinic’s structured data as 24/7 or extended-hours, without further detail). - **Care for dogs, cats, and “small furries”** (owner reports). - **Diagnostics and monitoring**: blood sampling and **laboratory testing**, with owners describing being updated when results are back. - **Chronic/ongoing condition management**: anaemia (described as linked to an unknown virus affecting red blood cell count) and **osteoarthritis** (injections mentioned). - **Medication treatment**: a “course of steroids” is described in one case. - **Euthanasia** (described in a review involving an older cat). ## People Named team members mentioned in reviews: - **Michelle (vet)**: credited by one owner with taking time during appointments and supporting a complex medical case over many months. - **Emma (veterinary nurse)** and **Avril (veterinary nurse)**: repeatedly mentioned for patient handling—one owner says their cat was calmed and petted before treatment and “has a nice bond” with them. - **Bryony (veterinary nurse)**: named as part of the team providing ongoing care for a dog undergoing regular treatment and monitoring. Owners also describe being **kept informed at each consultation**, including prompt updates when lab results are available. ## Reviews **Google rating: 4.6 stars from 167 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **More time in the consult room**: one owner contrasts this practice with others where it felt like “5 mins and out the door.” - **Ongoing, structured care for complex cases**: one detailed account describes monthly treatment for anaemia, regular blood tests/lab updates, and concurrent osteoarthritis injections, alongside supportive handling for an anxious dog. - **Cat-friendly setup and calmer waiting**: multiple reviews mention **separate feline/canine waiting areas** and specific “cat carrier parking space.” - **Support during euthanasia**: one owner describes a calming, peaceful environment during a final visit. - **Possible closure noted**: one review states “shame its closing,” but the available information doesn’t confirm dates or scope.