Severn Edge Veterinary Group - Madeley | Vets in Telford, Shropshire

- Several reviewers describe the staff as friendly, helpful and caring, including one recent owner who was pleased to bring in a new puppy. - End-of-life care stands out in positive feedback, with owners mentioning dignity, kindness and a sympathy card after euthanasia. - There are also good comments about handling nervous pets, including staff adapting a post-op check and seeing a dog outside where it felt more comfortable.

Severn Edge Veterinary Group - Madeley is a CVS-owned branch in Telford. Its published services cover routine and preventive care, diagnostics, surgery, nurse clinics, grooming and some home-visit support, for dogs, cats, rabbits, small pets and some exotics. Reviews often mention friendly, caring staff and thoughtful handling of anxious pets, though there are also some complaints about empathy and cost.

Services

•Routine and preventive care: consultations, vaccinations, six-month health checks, blood pressure checks, parasite control and nurse clinics. Reviews also mention post-op checks and owners dropping in to weigh pets.
•Diagnostics and treatment: in-house laboratory testing, X-ray and ultrasound, plus neutering, dentistry and surgery. The wider Severn Edge group also highlights soft tissue, orthopaedic and keyhole surgery within its service offering.
•Everyday pet care extras: microchipping, grooming and nail clipping, anal sac expression, and GB pet travel documentation.
•Species seen: dogs, cats, rabbits, small pets and exotics including reptiles and tortoises.
•Home visits and emergency support: home visits are listed, and emergency support is available through the wider group, although the published out-of-hours details point to another hospital site rather than this branch specifically.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are mixed on value: some owners describe it as expensive, including one who reported paying £150 for a consultation and X-ray and being quoted £2,000 for an emergency pyometra operation.

People

•Adrian is mentioned positively at reception/front desk and was described as kind and gentle during a euthanasia visit.
•A young male vet nurse was singled out in reviews as lovely and consistently nice.
•Reviews also praise the wider front-desk team and unnamed vets for kindness and support during emergency and end-of-life care.
•One older review reports a negative interaction with an unnamed vet during a vaccination appointment.

Reviews

Google reviews average 4.7/5 from 155 reviews.

•Several reviewers describe the staff as friendly, helpful and caring, including one recent owner who was pleased to bring in a new puppy.
•End-of-life care stands out in positive feedback, with owners mentioning dignity, kindness and a sympathy card after euthanasia.
•There are also good comments about handling nervous pets, including staff adapting a post-op check and seeing a dog outside where it felt more comfortable.
•Negative feedback mainly centres on empathy and communication in a small number of reviews, alongside some complaints about cost.

Reviews for Severn Edge Veterinary Group - Madeley

Note: Showing the 10 most recent Google reviews out of 155 we track in total. Recent reviews may not be representative of overall sentiment.

Charlie Sturrock

4 months ago

Friendly staff, glad I bought my new puppy here

Tony Croydon

10 months ago

Poor service lack of empathy and compassion

Amanda Jones

1 year ago

Probably one of the most expensive vets around, most staff are friendly but they are taking lots of monet from you, one vet in particular was very rude to my husband saying our dog was overweight and its animal cruelty and she could report us,she was rude snapping at my husband and hardly took any notice of our two dogs just did what she had to do (vacations),never had this before from anyone he's very much loved well exercsed and healthy , my husband was so upset when we came out we are now changing vets and we've been with them years. We have 3 dogs registered here and over the years spent a lot of money but this just ruined it for us it was so unfriendly and a horrible experience, just to add the young male vet nurse is lovely and always nice.

Dez H

2 years ago

Friendly,helpful, and caring staff.

David Bowdler

Ian Watson

Went here for my cat they charged us £150 just for a consultation and an xray then tried to charge an extra £2000 for an emergency pyometra operation, Said to us that's the cheapest anywhere, I found animal trust vet in Shrewsbury only charged me £659 with free consultation, xray, overnight stay for 2 nights, medication and getting stitches removed. I would avoid going to seven edge vets and go to animal trust if money is tight as consultations are FREE

Abbie O'Hanlon

3 years ago

Took our dog for her post op check to this branch practice as closer to home for us over the main hospital. In Bridgnorth. Staff were friendly and helpful. Happy to work with my dog at her level and came outside the practice where she was more comfortable. Great for dropping in and weighing your pet. Good location and great parking facilities considering its on a highstreet.

janet brown

5 years ago

I had to take our furbaby as an emergency, pour old man was struggling to breath, the vet (so sorry I don't know his name) was so kind and thoughtful of my feelings as nothing could be done for him. We had nearly 20 years with chubbs and he will be missed dearly, all staff was so kind and caring to chubbs and ive received a beautiful sympathy card today. Highly recommend this vets, and thank you so much to all the staff that work there for being so caring

Lisa Earles

6 years ago

I would like to say a massive thank you to everyone at Severn edge vets Madeley.Recently I had one of my dogs put down due to old age and illness.It was very stressful as you can imagine.😢All the staff treated us with the dignity and respect and we felt the warmth from the surgery.Theres a mature lady and man that work on the desk.My goodness what lovely personality’s they have and are super kind and very supportive 👍🙌Adrian your a very kind and gentle man thank you so so much. We still have 4 dogs with the vets and super happy we have you to look after us🙌

Severn Edge Veterinary Group - Madeley