Severn Edge Veterinary Group - Madeley

Severn Edge Veterinary Group – Madeley is part of the Severn Edge veterinary group and is listed as a veterinary nurse training facility. The group’s website describes a wide small‑animal service offering (from routine consults and vaccinations through to diagnostic imaging and surgery), alongside nurse clinics and home visits. In the latest reviews available to us, owners most often describe friendly, helpful staff and thoughtful end‑of‑life support (including a sympathy card after a pet was put to sleep), but there are also clear complaints about high costs and a small number of experiences described as lacking empathy or involving a rude interaction during a vaccination visit.

Concrete examples mentioned by reviewers include

• •Staff doing a post‑op check in a way that suited a nervous dog (including going outside where the dog was more comfortable).
• •Owners using the practice for drop‑in weighing.
• •Sympathy gestures after euthanasia (a card sent afterwards).
• •Disputes about pricing for imaging/consults and a quoted emergency pyometra operation.

Services

From the group website summary, services listed include

• •Consultations and routine health care: vaccinations, six‑month health checks, blood pressure checks, parasite control
• •Nurse clinics
• •Dentistry
• •Microchipping
• •Neutering
• •Diagnostic tests and imaging (X‑ray, ultrasound) and an in‑house lab
• •Surgery (the website also lists soft tissue surgery, orthopaedic surgery and keyhole surgery as specialties within the group)
• •Grooming & nail clipping, anal sac expression
• •Pet travel documentation (GB)
• •Home visits
• •Emergency support is described on the group website; however, the details provided relate to another hospital site within the group rather than this branch specifically.

Species listed on the group website include dogs, cats, rabbits and small pets, plus exotics (including reptiles and tortoises).

Pricing

Explicit prices mentioned in reviews

• •One owner reports being charged £150 for a consultation and an X‑ray.
• •The same owner says they were quoted an additional £2,000 for an emergency pyometra operation.

(Other reviewers describe the practice as “one of the most expensive” they’ve used, but without itemised prices.)

People

Named or clearly described staff in reviews

• •Adrian (front desk/reception): mentioned as “kind and gentle” and supportive during a euthanasia visit.
• •A young male vet nurse: described as “lovely and always nice.”
• •One reviewer describes an unnamed vet as kind during an emergency where nothing more could be done, and notes the team later sent a sympathy card.
• •A negative account describes an unnamed vet being “very rude” during a vaccination visit, focusing on the dog’s weight and allegedly threatening to report the owners; the reviewer felt the vet “hardly took any notice” of their dogs beyond completing the vaccinations.

Reviews

4.7 stars from 155 reviews. “”

• •Support around euthanasia and bereavement: multiple owners mention being treated with dignity during euthanasia, and one describes receiving a sympathy card afterwards.
• •Handling nervous pets / adapting the appointment: one owner says staff worked at their dog’s level and even went outside where the dog was more comfortable during a post‑op check.
• •Routine care mentioned: vaccinations and post‑op checks are specifically referenced.
• •Cost concerns: some owners describe the practice as expensive; one review gives specific figures for consult/imaging and a surgical quote.
• •Mixed experiences of empathy and communication: alongside praise for kindness, there are also reviews alleging poor empathy/compassion and a rude interaction during a vaccination appointment.