Severn Edge Veterinary Group - Madeley – Vets in Telford
Clinic Overview
- Several reviewers describe the team as friendly, helpful and caring, including positive comments from newer clients bringing in a puppy. - End-of-life care is a recurring strength in written feedback, with owners praising dignity, honesty, compassion and follow-up gestures such as a sympathy card. - Owners have also highlighted thoughtful handling of anxious pets, including flexible post-op checks and staff meeting a dog outside where it felt more comfortable.
Services
- •Routine and preventive care: consultations, vaccinations, six-month health checks, blood pressure checks, parasite control and nurse clinics. Reviews also mention post-op checks and owners dropping in to weigh pets.
- •Diagnostics and treatment: in-house laboratory testing, X-ray and ultrasound, plus neutering, dentistry and surgery. The wider Severn Edge group also highlights soft tissue, orthopaedic and keyhole surgery within its service offering.
- •Everyday pet care extras: microchipping, grooming and nail clipping, anal sac expression, and GB pet travel documentation.
- •Species seen: dogs, cats, rabbits, small pets and exotics including reptiles and tortoises.
- •Home visits and emergency support: home visits are listed, and emergency support is available through the wider group, with published out-of-hours details pointing to another hospital site rather than this branch specifically.
- •Care style noted by owners: reviews mention staff working with nervous pets at their comfort level, including seeing one dog outside the practice for a post-op check, as well as supportive emergency and end-of-life care.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed but include some clear complaints that the practice is expensive, including one owner who reported paying £150 for a consultation and X-ray and being quoted £2,000 for an emergency pyometra operation.
People
- •Adrian is named positively in reviews and described as a vet who provided kind, professional care, including during end-of-life treatment.
- •A young male vet nurse is singled out in reviews as lovely and consistently nice.
- •Reviews also praise the wider nursing, reception and front-desk team for being friendly, helpful and supportive, particularly during emergency and euthanasia visits.
Reviews
Google reviews average 4.7/5 from 155 reviews.
- •Several reviewers describe the team as friendly, helpful and caring, including positive comments from newer clients bringing in a puppy.
- •End-of-life care is a recurring strength in written feedback, with owners praising dignity, honesty, compassion and follow-up gestures such as a sympathy card.
- •Owners have also highlighted thoughtful handling of anxious pets, including flexible post-op checks and staff meeting a dog outside where it felt more comfortable.
- •Negative feedback appears in a smaller number of reviews and mainly focuses on empathy, communication and pricing, with one reviewer describing a rude consultation and others calling the practice expensive.
