Severn Edge Veterinary Group - Donnington | Vets in Telford, Shropshire

- Compassionate bereavement support is a standout theme, with repeated mentions of privacy, empathy and heartfelt condolence cards sent after a pet’s death. - Positive feedback also mentions professional service and considerate handling, including for cats, kittens and breeder households. - Some owners mention not being able to accompany their pet inside at the time of the visit, though one still described the team as very thoughtful.

Severn Edge Veterinary Group – Donnington is a CVS practice within the Severn Edge Veterinary Group and is listed as a veterinary nurse training facility. The branch appears to cover routine preventative care as well as compassionate end-of-life appointments. Recent feedback continues to praise the team’s kindness during bereavement, while a smaller number of reviews mention problems with reception or payment-related communication.

Services

•Routine preventative care, including vaccinations; one owner specifically mentions attending for a puppy’s second vaccination.
•End-of-life care, with several owners describing privacy, empathy and considerate handling at a very difficult time, followed by a personal condolence card.
•Care for cats, kittens, dogs and puppies, with reviews mentioning regular kitten care and visits from a Russian Blue kitten breeder.
•General companion-animal consultations, reflected in reviews praising the branch’s professional approach and day-to-day care.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited; the clearer concerns are about payment or insurance handling rather than treatment fees themselves.

People

•Hannah (vet): praised by a long-standing client for her love, care and kindness, and for helping a pet feel at ease from the start.
•Patrycja (staff member; role not stated): thanked by name for looking after kittens.
•Wider team: several reviewers describe the staff as welcoming, thoughtful and especially kind during bereavement.
•Reception/admin team: feedback is mixed, with some complaints focused on communication and payment issues.

Reviews

Google reviews show 4.6 stars from 209 reviews.

•Compassionate bereavement support is a standout theme, with repeated mentions of privacy, empathy and heartfelt condolence cards sent after a pet’s death.
•Positive feedback also mentions professional service and considerate handling, including for cats, kittens and breeder households.
•Some owners mention not being able to accompany their pet inside at the time of the visit, though one still described the team as very thoughtful.
•The main negative pattern centres on front-desk communication, including reported insurance or payment problems and one vaccination visit where an owner felt judged during a diet discussion.

Reviews for Severn Edge Veterinary Group - Donnington

Note: Showing the 10 most recent Google reviews out of 209 we track in total. Recent reviews may not be representative of overall sentiment.

Hope2

3 months ago

We lost our very special boy Mylo 22nd November and i still cant put into words the heartbreak & sadness i feel everyday since losing him. Severn edge staff treated us with kindness, privacy & empathy and we just wanted express our gratitude. Thank you for the sympathy card a week after it meant a lot to us. Rest in peace Mylo. We love & miss you so much and will for the rest of our lives.

Dan Jac

7 months ago

Monika Maka

8 months ago

very good service and professional approach to animals

julie findlay

11 months ago

Absolutely brilliant care and consideration from the Donnington telford branch. As a breeder of russian blue kittens. Would highly recommend. Thank you .

Clare Livsey

12 months ago

Very thoughtful and considerate of my feelings. I would have liked to have gone in with my pet however am sure there was a good reason why I couldn't and was too emotional to ask. A week an a bit later I received a really personal card from the vets offering condolences. Losing a pet is so painful and they seem to completely understand this regardless of the type of pet it is. I 100% recommend using sevenern edge vets at Donnington

Lorraine Foster

1 year ago

I would have normally given this practice a 5* as I have been with them for nearly 12 years. I have given it a 1* now purely because of the receptionist. I have now been told I can no longer attend the practice with my pet due to circumstances with the newest receptionist, which I will not go into. Therefore, I would like to thank the vet Hannah for the love, care, and kindness she bestowed on my pet she will miss you greatly as I will. You put her at ease from the very first time she had a problem, and I will be eternally grateful to you. Update... I am so glad that I no longer go to this vet. The new vet I have enrolled in my dog is a lovely, comfortable, well organised vet. Since being with them, I have had no issues with payments going through my insurance like I did with the receptionist at severn Edge, who constantly said I owed them money when I had paid.

Anca Teodora Tocu

It's a pleasure every time to go at the vet with my cats and kittens. All the staff are very welcome, friendly and special thanks to Patrycja who always looks after my kittens.

Natasha Talbot

2 years ago

I would usually rate this veterinary practice 5*. I have recommended them to so many of my family and friends, the levels of care and information they provide is usually outstanding. However my last experience wasn’t so positive, I came in with my American Bully puppy for her second vaccination. I spoke to the lady in regards to a concern I had to which she could barley give any advice. She asked me what I fed my puppy, she then looked down her nose and told me I should do excessive research as she wouldn’t recommend that particular food. My research had been done, and I had received plenty advice elsewhere before changing her diet. I only ever feed my dogs high quality products, even when it comes to dog treats. When I told her more about this particular food and advised her my I am more than knowledgeable she then replied ‘Oh yes it’s high quality then’. I then decided to challenge her on what high quality dog food is best to which she replied, ‘Oh I couldn’t tell you a particular brand, maybe MiPet and pointed at the bag I had from reception’. People like this lady give negative experiences, and bad reviews. Don’t look down your nose at someone because of the breed of dog they bring into practice, or think because you work for a veterinary practice only you know best. As a responsible pet owner I am sure people like myself get enough advice, information and research enough of what they need to before making decisions for their pets. I am more than happy to take my money elsewhere to another high quality practice if need be.

Severn Edge Veterinary Group - Donnington