Severn Edge Veterinary Group - Donnington – Vets in Telford
Clinic Overview
- Compassion during bereavement is a recurring theme, with owners highlighting privacy, empathy and the personal condolence cards sent after a pet’s death. - Recent reviews also praise the clinical team for professional, calm care, including support during a dog’s emergency and attentive treatment for cats, kittens and breeder households. - Named staff receive particularly warm feedback, especially Lauren, Hannah, Mrs Pat and Patrycja.
Services
- •Routine preventative care, including vaccinations, with one review specifically mentioning a puppy’s second vaccination.
- •General consultations for cats and dogs, with reviews covering regular visits for cats, kittens, dogs and puppies.
- •Supportive urgent and ongoing care, with one long-standing client praising the team’s handling of a dog that became seriously unwell very quickly, including clear information, phone support and unhurried appointments.
- •End-of-life care, which remains a clear strength in client feedback, with repeated mentions of privacy, empathy, considerate handling and personal condolence cards after a pet’s death.
- •Care for breeder and multi-pet households, with positive comments from owners bringing cats and kittens, including a Russian Blue breeder.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited; the clearer concerns relate to reception, payment or insurance communication rather than treatment fees themselves.
People
- •Lauren (Veterinary Surgeon): praised for listening well and showing empathy to pet owners.
- •Hannah (vet): thanked for kindness, helping pets feel at ease, and for support during both routine and emergency care.
- •Mrs Pat: named positively by one owner for professional care during a dog’s medical emergency.
- •Patrycja: thanked by name for looking after kittens.
- •Wider team: often described as caring, thoughtful and especially compassionate during bereavement.
Reviews
Google reviews show 4.6 stars from 212 reviews.
- •Compassion during bereavement is a recurring theme, with owners highlighting privacy, empathy and the personal condolence cards sent after a pet’s death.
- •Recent reviews also praise the clinical team for professional, calm care, including support during a dog’s emergency and attentive treatment for cats, kittens and breeder households.
- •Named staff receive particularly warm feedback, especially Lauren, Hannah, Mrs Pat and Patrycja.
- •Negative feedback is in the minority and mainly relates to reception-side issues, including payment or insurance communication and one consultation where an owner felt judged during a diet discussion.

