Severn Edge Veterinary Group - Donnington – Vets in Telford
Clinic Overview
- Compassionate bereavement support is a standout theme, with repeated mentions of privacy, empathy and heartfelt condolence cards sent after a pet’s death. - Positive feedback also mentions professional service and considerate handling, including for cats, kittens and breeder households. - Some owners mention not being able to accompany their pet inside at the time of the visit, though one still described the team as very thoughtful.
Severn Edge Veterinary Group – Donnington is a CVS practice within the Severn Edge Veterinary Group and is listed as a veterinary nurse training facility. The branch appears to cover routine preventative care as well as compassionate end-of-life appointments. Recent feedback continues to praise the team’s kindness during bereavement, while a smaller number of reviews mention problems with reception or payment-related communication.
Services
- •Routine preventative care, including vaccinations; one owner specifically mentions attending for a puppy’s second vaccination.
- •End-of-life care, with several owners describing privacy, empathy and considerate handling at a very difficult time, followed by a personal condolence card.
- •Care for cats, kittens, dogs and puppies, with reviews mentioning regular kitten care and visits from a Russian Blue kitten breeder.
- •General companion-animal consultations, reflected in reviews praising the branch’s professional approach and day-to-day care.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited; the clearer concerns are about payment or insurance handling rather than treatment fees themselves.
People
- •Hannah (vet): praised by a long-standing client for her love, care and kindness, and for helping a pet feel at ease from the start.
- •Patrycja (staff member; role not stated): thanked by name for looking after kittens.
- •Wider team: several reviewers describe the staff as welcoming, thoughtful and especially kind during bereavement.
- •Reception/admin team: feedback is mixed, with some complaints focused on communication and payment issues.
Reviews
Google reviews show 4.6 stars from 209 reviews.
- •Compassionate bereavement support is a standout theme, with repeated mentions of privacy, empathy and heartfelt condolence cards sent after a pet’s death.
- •Positive feedback also mentions professional service and considerate handling, including for cats, kittens and breeder households.
- •Some owners mention not being able to accompany their pet inside at the time of the visit, though one still described the team as very thoughtful.
- •The main negative pattern centres on front-desk communication, including reported insurance or payment problems and one vaccination visit where an owner felt judged during a diet discussion.

