Farm & Large-Animal Vets near Telford

## Summary Severn Edge Veterinary Group – Donnington is part of the Severn Edge Veterinary Group and is listed as a veterinary nurse training facility. Based on owners’ accounts, the branch sees routine preventative care (e.g., puppy vaccinations) as well as end‑of‑life visits; multiple reviewers describe receiving a handwritten condolence/sympathy card about a week after losing a pet. Reviews also suggest occasional friction around front‑desk/administrative interactions, including one owner who reports insurance payment issues and another who describes being told they could no longer attend with their pet due to a situation involving a receptionist. ## Services Services mentioned in the information available for this branch include: - **Vaccinations** (a puppy’s second vaccination is specifically mentioned in a review). - **End-of-life care** (several reviews describe the clinic providing privacy and empathy around a pet’s death, followed by condolence cards). - **Care for cats/kittens** (one reviewer mentions bringing “cats and kittens”; another mentions being a breeder of Russian Blue kittens). ## People - **Hannah (vet)**: named by one long‑term client as providing “love, care, and kindness,” and helping a pet feel at ease “from the very first time she had a problem.” - **Patrycja (staff member; role not stated)**: thanked by a reviewer for consistently “look[ing] after my kittens.” - **Reception team (not named)**: one owner attributes their decision to leave the practice to issues with a “newest receptionist,” including being told they could no longer attend with their pet and disputes over whether money was owed; this contrasts with other reviews focusing on kind, considerate handling during bereavement. ## Reviews **4.6 stars from 209 reviews.** The latest reviews available to us include several bereavement-related experiences and a smaller number describing administrative or communication problems. **“Themes below are drawn from the latest written reviews available to us.”** - **Bereavement support is repeatedly highlighted**, including being given privacy and empathy during a pet’s death, and receiving a personal condolence/sympathy card roughly a week later. - **Positive clinical experiences are described in broad terms** (“professional approach,” “brilliant care and consideration”), including by someone bringing cats/kittens and a kitten breeder. - **Some negative experiences focus on front‑desk/admin and communication**, including one reviewer who reports problems processing insurance payments and another who felt judged during a vaccination visit when asking about diet, and felt they were treated differently due to their dog’s breed. - **Owners report not always being able to accompany their pet inside**, with one reviewer saying they would have liked to go in with their pet but couldn’t at the time.

## Summary Severn Edge Veterinary Group – Madeley is part of the Severn Edge veterinary group and is listed as a veterinary nurse training facility. The group’s website describes a wide small‑animal service offering (from routine consults and vaccinations through to diagnostic imaging and surgery), alongside nurse clinics and home visits. In the latest reviews available to us, owners most often describe friendly, helpful staff and thoughtful end‑of‑life support (including a sympathy card after a pet was put to sleep), but there are also clear complaints about high costs and a small number of experiences described as lacking empathy or involving a rude interaction during a vaccination visit. Concrete examples mentioned by reviewers include: - Staff doing a post‑op check in a way that suited a nervous dog (including going outside where the dog was more comfortable). - Owners using the practice for drop‑in weighing. - Sympathy gestures after euthanasia (a card sent afterwards). - Disputes about pricing for imaging/consults and a quoted emergency pyometra operation. ## Services From the group website summary, services listed include: - Consultations and routine health care: vaccinations, six‑month health checks, blood pressure checks, parasite control - Nurse clinics - Dentistry - Microchipping - Neutering - Diagnostic tests and imaging (X‑ray, ultrasound) and an in‑house lab - Surgery (the website also lists soft tissue surgery, orthopaedic surgery and keyhole surgery as specialties within the group) - Grooming & nail clipping, anal sac expression - Pet travel documentation (GB) - Home visits - Emergency support is described on the group website; however, the details provided relate to another hospital site within the group rather than this branch specifically. Species listed on the group website include dogs, cats, rabbits and small pets, plus exotics (including reptiles and tortoises). ## Pricing Explicit prices mentioned in reviews: - One owner reports being charged **£150** for a **consultation and an X‑ray**. - The same owner says they were quoted an additional **£2,000** for an **emergency pyometra operation**. (Other reviewers describe the practice as “one of the most expensive” they’ve used, but without itemised prices.) ## People Named or clearly described staff in reviews: - **Adrian** (front desk/reception): mentioned as “kind and gentle” and supportive during a euthanasia visit. - A **young male vet nurse**: described as “lovely and always nice.” - One reviewer describes an unnamed vet as kind during an emergency where nothing more could be done, and notes the team later sent a sympathy card. - A negative account describes an unnamed vet being “very rude” during a vaccination visit, focusing on the dog’s weight and allegedly threatening to report the owners; the reviewer felt the vet “hardly took any notice” of their dogs beyond completing the vaccinations. ## Reviews **4.7 stars from 155 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Support around euthanasia and bereavement:** multiple owners mention being treated with dignity during euthanasia, and one describes receiving a sympathy card afterwards. - **Handling nervous pets / adapting the appointment:** one owner says staff worked at their dog’s level and even went outside where the dog was more comfortable during a post‑op check. - **Routine care mentioned:** vaccinations and post‑op checks are specifically referenced. - **Cost concerns:** some owners describe the practice as expensive; one review gives specific figures for consult/imaging and a surgical quote. - **Mixed experiences of empathy and communication:** alongside praise for kindness, there are also reviews alleging poor empathy/compassion and a rude interaction during a vaccination appointment.