Went there today to pick my pets flee and worm tablets up, I questioned why the prescription had changed, and was met with a rude response from the receptionist. She back chatted me, and basically called me a liar, so I’m going to cancel my monthly subscription and move somewhere else where my business is appreciated! The last time I was there I heard one of the reception staff being rude on the phone to a customer, now it’s happened to me, since Ed the main vet left this practice really has gone down hill.

Awful experience with this practice. After taking my clearly poorly/in pain Guinea pig there I was told that they didn’t know what was wrong with him. They prescribed pain relief and critical care and I was charged £84. After they had taken payment from me they then informed me that they did not have the critical care in stock and I would need to come back the following day after 11am once they have their delivery. During the night my Guinea pig rapidly declined and I have been advised by another more compassionate pet care provider and not a money grabbing service that it was vital that if my pet stood a chance of survival he should have been given that immediately. The least this practice could have done was to in the first place not charge me for something they did not have in stock and alternatively rang another practice to source the medication my pet needed to survive. It was the most heartbreaking night/morning watching my pet suffer and eventually passing away in my arms, I’m absolutely devastated. When I rang the practice to inform them, and to say that it was wrong to charge me this amount to not even provide me with what he needed to survive was disgusting and their attitude was pretty much the same ..disgusting. I would advise anyone with smaller pets definitely avoid this practice.

Normally I have nothing but praise for the vets, but this visit was not what I'm used to. A vet I've not seen before who didn't read any info about my dog before seeing us, which isn't helpful when your dog has an ongoing issue and you have to start at the beginning. Hopefully next time will be more positive

Excellent vets. I turned up a week early for my appointment (!) and as my dog gets anxious in the car they were extremely kind and managed to squeeze us in. Also look after our cats very well and always find the staff friendly and helpful. Thankyou so much.

I would highly recommend Vets4Pets Madeley, Nathan and the team are very professional, kind and caring and took extra special care with my 11 year old collie after having dental surgery. After going in for a check up as he has a heart murmur Nathan said that his skin condition around his mouth was related to his poor dental hygiene (which was never mentioned at my previous vets) and recommended he had some bad teeth removed and a full clean which was a concern due to his heart condition as he needed a general anaesthetic but they took such care in him and me as I was extremely nervous about it! He was absolutely fine during the surgery thanks to their special care and made a speedy recovery. Everything was explained in detail and this put me at ease before, during and after. You always get greeted with a friendly smile when you arrive and everyone is personable and makes you feel calm during a stressful time. Thank you Nathan and team, keep up the amazing work